Guest Experience & Lift Pass Specialist

Boyne Resorts; Bridgton (ME); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free season pass for skiing and snowbo

Discounted dependent passes

Discounts on food, retail, lodging, &_

Descripción de la vacante

Boyne Resorts operates Pleasant Mountain and seeks Resort Service Specialists renowned for problem solving and outstanding guest service. You will be the primary contact for lift tickets, passes, and guest information on and off the mountain.

Responsibilities include selling season passes and day tickets, assisting with all lift access products, and providing knowledgeable support on mountain services, events, and amenities. Prior ski area or credit card handling experience is a plus.

Formación

• Previous customer service, credit card handling and/or ski area experience is a plus.
• Strong computer, keyboard and mathematical skills.
• Must be able to multitask in a fast paced and sometimes intense environment.
• Passion for providing outstanding customer service.
• Effective conflict resolution skills.
• Ability to provide information about tickets, the mountain, and up-sell season passes

Responsabilidades

• Assist guests with their season passes, day tickets, and multi-day lift tickets in a fast-paced office environment.
• Understand and learn the criteria for all the lift access products for Pleasant Mountain and New England Season Passes.
• Be accountable for sales each day and able to balance all products sold against receipts.
• Provide knowledgeable support on Pleasant Mountain, including rentals, mountain terrain, area services, activities, restaurants, and events.
• Quickly assess lift ticket and pass issues and resolve them for the guests.
• Stay familiar with the daily snow and grooming reports.
• Answer guest questions and resolve issues correctly, promptly, and professionally.

Conocimientos

Customer service

Credit card handling

Computer skills

Multitasking

Conflict resolution

Ticket information

Upselling season passes

Descripción del empleo

Boyne Resorts operates Pleasant Mountain and seeks Resort Service Specialists renowned for problem solving and outstanding guest service. You will be the primary contact for lift tickets, passes, and guest information on and off the mountain.

Responsibilities include selling season passes and day tickets, assisting with all lift access products, and providing knowledgeable support on mountain services, events, and amenities. Prior ski area or credit card handling experience is a plus.