Guest Experience Agent: Lift Tickets & Passes

Sugarloaf Mountain Corporation; Boyne Falls (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts on food and beverages

Retail discounts

Daycare discounts

Job summary

Boyne Mountain is seeking a Guest Service Agent to issue season passes and lift tickets, assist with pricing options, and complete POS transactions. You’ll address rates, policies, and provide information on amenities and activities to guests in person.

You will help book lessons, manage locker rentals, and perform other duties while upholding LEADS values. A high-energy, friendly demeanor is essential for delivering exceptional service.

Qualifications

• You are at least 18 years old.
• High school diploma or GED.
• Available to work days, evenings, weekends, and holidays.
• You enjoy a fast-paced work environment.
• You are interested in a customer service-based position and are friendly and outgoing.
• You are flexible and able to multi-task.
• You are willing to perform other tasks assigned.
• You are able to stand for long periods of time.

Responsibilities

• Issuing season passes and lift tickets to guests and team members.
• Providing accurate lift ticket pricing options to guests.
• Completing credit card, and voucher-based transactions through the point-of-sale computer system.
• Handling general inquiries regarding rates and resort policies.
• Providing general information on resort amenities and answering resort-related questions.
• Suggesting resort activities and restaurants.
• Addressing guest inquiries in person.
• Helping book snowsports lessons and checking availability.
• Processing seasonal locker rental payments.
• Performing other duties as assigned.

Skills

Customer service

Friendly and outgoing

Multi-tasking

Standing for long periods

Education

High school diploma or GED

Job description

Boyne Mountain is seeking a Guest Service Agent to issue season passes and lift tickets, assist with pricing options, and complete POS transactions. You’ll address rates, policies, and provide information on amenities and activities to guests in person.

You will help book lessons, manage locker rentals, and perform other duties while upholding LEADS values. A high-energy, friendly demeanor is essential for delivering exceptional service.