Guest Experience Leader: Service & Engagement

Target; Billings (MT); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discount

Job summary

Target in Billings, MT is hiring for a Service & Engagement leader who will build and coach a guest-focused team. You will manage scheduling, staffing, and performance to deliver sales and exceptional guest experiences.

The role requires a four-year degree or equivalent, strong interpersonal skills, and the ability to lead hourly teammates and leaders. Eligible team members receive benefits including health, 401(k), and paid time off.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery.
• Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability.
• Anticipate staffing needs, talent plan and recruit – both long and short term.
• Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences.
• Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path.
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
• Establish a culture of accountability through clear expectations and performance management on critical Service and Engagement behaviors.
• Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas.
• Lead the team to deliver an efficient and hassle free guest pick up experience.
• Work a schedule that aligns to guest and business needs (this includes early morning, evening and weekends).

Skills

Guest engagement

Problem solving

Team leadership

Staffing & scheduling

Education

Bachelor's degree or equivalent

Job description

Target in Billings, MT is hiring for a Service & Engagement leader who will build and coach a guest-focused team. You will manage scheduling, staffing, and performance to deliver sales and exceptional guest experiences.

The role requires a four-year degree or equivalent, strong interpersonal skills, and the ability to lead hourly teammates and leaders. Eligible team members receive benefits including health, 401(k), and paid time off.