Guest Experience Leader — Retail & Service

Altar'd State; Winston-Salem (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Base pay

Volunteer time

Paid time off

Associate discount

401k with match

Advancement opportunities

Job summary

Altar'd State in Winston-Salem, NC is seeking a Guest Lead to partner with store leadership in delivering outstanding guest service, maintaining compelling visual presentations, and coaching associates to achieve store goals and standards.

The role offers $20/hour base pay, paid volunteer time, paid time off, an associate discount, a 401(k) with company match, and clear advancement opportunities within a rapidly growing brand that gives back.

Qualifications

• Must be at least 18 years of age.
• Previous retail experience preferred.
• Physical ability to stand, reach, kneel, climb; lift up to 30 lb.

Responsibilities

• Consistently delivers an exceptional guest experience
• Consistently adheres to Altar'd State's guest service standards
• Acts as a positive role model, contributes to a culture of teamwork
• Coaches associates on guest interactions, recognizes great performance
• Demonstrates accountability and ownership of behaviors and results
• Embraces feedback and uses it to drive positive change
• Embraces change, leads through conflict and treats others with respect
• Maintains a clean and presentable store environment
• Assists in the construction of merchandising and window displays
• Represents the brand well by adhering to dress and grooming standards
• Completes opening/closing procedures as directed by management
• Adheres to loss prevention policies and procedures
• Participates in walk-throughs, communicates successes and opportunities
• Serves as leader on duty as needed
• Adheres to organizational Code of Conduct

Skills

Guest service excellence

Team leadership

Visual presentation

Job description

Altar'd State in Winston-Salem, NC is seeking a Guest Lead to partner with store leadership in delivering outstanding guest service, maintaining compelling visual presentations, and coaching associates to achieve store goals and standards.

The role offers $20/hour base pay, paid volunteer time, paid time off, an associate discount, a 401(k) with company match, and clear advancement opportunities within a rapidly growing brand that gives back.