Guest Experience Leader - Restaurant Ops & Team Growth

Sonic | Texas; Pearland (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career Progression

And many more.....

Job summary

Sonic in Pearland, TX is hiring an Assistant Manager to lead our team, empower staff, oversee restaurant operations, and manage financial responsibilities while delivering outstanding guest experiences in a fast-paced setting.

As a hands-on leader with a Can Do attitude, you will train staff, ensure quality standards, and collaborate with the General Manager to meet sales goals, uphold cleanliness and safety, and foster a positive work environment.

Qualifications

• Passion for guest service and delivering exceptional experiences.
• Ability to build relationships with guests and team.
• Strong operational experience.
• Experience leading a diverse, fast-paced team.
• Commitment to cleanliness and food safety.

Responsibilities

• Ensure exceptional guest experiences by providing high-quality service and products.
• Answer questions about the menu and provide recommendations.
• Address guest service complaints promptly and professionally, turning negative situations into positive ones.
• Enjoy making your guests’ day!
• Manage the shift by ensuring your team has all the tools they need to succeed.
• Ensure the restaurant meets critical standards of quality, service, and cleanliness.
• Effectively schedule staff, forecast and order inventory needs, and maintain restaurant equipment to ensure smooth operations.
• Support the restaurant's sales goals and manage inventory, cash, and other financial responsibilities as directed by the General Manager
• Ensure compliance with all restaurant, brand, and franchisee policies.
• Demonstrate a readiness to assist the team during busy periods or as needed, showing a willingness to roll up your sleeves and help out with service, food preparation, and other day-to-day operations.
• Participate in the recruitment and training of a diverse team to achieve and maintain high standards of operation.
• Support team member development through cross-training and delegating tasks effectively.
• Promote a respectful team culture, managing members with open communication and understanding.
• Foster a lively and fun atmosphere while motivating team members to achieve restaurant goals.
• Work with integrity, honesty, and accountability in all situations.

Job description

Sonic in Pearland, TX is hiring an Assistant Manager to lead our team, empower staff, oversee restaurant operations, and manage financial responsibilities while delivering outstanding guest experiences in a fast-paced setting.

As a hands-on leader with a Can Do attitude, you will train staff, ensure quality standards, and collaborate with the General Manager to meet sales goals, uphold cleanliness and safety, and foster a positive work environment.