Guest Experience Leader, Restaurant Ops

Ontario Trillium Foundation; Lansing (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot in Lansing is hiring a Restaurant Supervisor to lead a fast-paced, guest-focused team and ensure service excellence from open to close. You will oversee daily operations, train staff, and maintain safety and quality standards while delivering consistent, high-energy hospitality.

As part of a growing brand renowned for its All-You-Can-Eat concept, you will manage shifts, handle guest concerns, and cooperate with kitchen and front-of-house to drive smooth service.

Qualifications

• Proven experience in restaurant management or similar role.
• Strong knowledge of food safety practices.
• Experience with Toast POS or similar systems.
• Clear, high-level communication to lead teams and guest satisfaction.

Responsibilities

• Oversee daily restaurant operations to ensure smooth service and guest satisfaction.
• Lead and train staff in providing exceptional customer service and culinary excellence.
• Coordinate shift management to ensure appropriate staffing levels during peak hours.
• Implement food safety standards and ensure compliance with health regulations.
• Utilize Toast POS system for efficient order processing and reporting.
• Foster a positive team environment through effective communication and leadership.
• Additional responsibilities as assigned.

Skills

Restaurant management

Food safety

Team leadership

Staff training

Guest service

Communication

Tools

Toast POS

Job description

KPOT Korean BBQ & Hot Pot in Lansing is hiring a Restaurant Supervisor to lead a fast-paced, guest-focused team and ensure service excellence from open to close. You will oversee daily operations, train staff, and maintain safety and quality standards while delivering consistent, high-energy hospitality.

As part of a growing brand renowned for its All-You-Can-Eat concept, you will manage shifts, handle guest concerns, and cooperate with kitchen and front-of-house to drive smooth service.