Restaurant Ops Lead — Guest Experience

Ontario Trillium Foundation; Methuen (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot is seeking a Restaurant Supervisor to lead a fast-paced team and uphold exceptional dining standards. You will manage daily operations, train staff, and ensure food safety while leveraging Toast POS for orders and reporting.

The role requires flexibility to work evenings, weekends, and holidays, with a focus on guest satisfaction and safe, efficient service around grills and hot cooking surfaces.

Qualifications

• Proven experience in restaurant management or similar role.
• Strong knowledge of food safety practices.
• Toast POS or similar POS experience preferred.
• Culinary knowledge or experience in fine dining is a plus but not required.
• Demonstrate clear, high-level communication to lead teams and enhance guest satisfaction.

Responsibilities

• Oversee daily restaurant operations to ensure smooth service and guest satisfaction.
• Lead and train staff in providing exceptional customer service and culinary excellence.
• Coordinate shift management to ensure appropriate staffing during peak hours.
• Implement food safety standards and ensure compliance with health regulations.
• Utilize Toast POS system for efficient order processing and reporting.
• Foster a positive team environment through effective communication and leadership.
• Additional responsibilities as assigned.

Skills

Leadership

Food safety

Toast POS

Customer service

Staff training

Tools

Toast POS

Job description

KPOT Korean BBQ & Hot Pot is seeking a Restaurant Supervisor to lead a fast-paced team and uphold exceptional dining standards. You will manage daily operations, train staff, and ensure food safety while leveraging Toast POS for orders and reporting.

The role requires flexibility to work evenings, weekends, and holidays, with a focus on guest satisfaction and safe, efficient service around grills and hot cooking surfaces.