Guest Experience Leader — Own Dine-In & Drive-Thru

Whataburger; Sevierville (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Bonus potential

Medical, dental, vision

401(k) match

Life insurance (company-paid)

PTO after 90 days

Weekly pay

Scholarship program

Job summary

Whataburger is seeking a Hospitality Manager to own the complete guest journey—from dine-in to drive-thru—and to lead a high-performing front-of-house team. You will schedule, train, and coach staff, ensuring hospitality standards are executed with every guest interaction.

The role emphasizes ownership, systemized hospitality, and measurable outcomes, with bonus potential tied to OSAT and Google review scores. Join a dynamic leadership team focused on delivering standout guest moments.

Qualifications

• Leads front-of-house or guest experience teams
• Believes hospitality is a teachable system, not just a personality trait
• Turns frustrated guests into loyal ones, every time
• Knows how to build and schedule a team, not just cover a shift
• Wants real ownership over the guest experience, not just a job

Responsibilities

• Own the complete guest journey from dine-in to drive-thru, end-to-end.
• Lead and develop the front-of-house team, including scheduling and coaching.
• Implement hospitality standards and use the Ops Scorecard to guide decisions.
• Drive guest satisfaction and loyalty through consistent service quality.

Skills

Front-of-house leadership

Hospitality as system

Team building & scheduling

Guest experience improvement

Ownership mindset

Job description

Whataburger is seeking a Hospitality Manager to own the complete guest journey—from dine-in to drive-thru—and to lead a high-performing front-of-house team. You will schedule, train, and coach staff, ensuring hospitality standards are executed with every guest interaction.

The role emphasizes ownership, systemized hospitality, and measurable outcomes, with bonus potential tied to OSAT and Google review scores. Join a dynamic leadership team focused on delivering standout guest moments.