Hospitality Manager

Whataburger; Sevierville (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Bonus potential

Medical, dental, vision

401(k) match

Life insurance (company-paid)

PTO after 90 days

Weekly pay

Scholarship program

Job summary

Whataburger is seeking a Hospitality Manager to own the complete guest journey—from dine-in to drive-thru—and to lead a high-performing front-of-house team. You will schedule, train, and coach staff, ensuring hospitality standards are executed with every guest interaction.

The role emphasizes ownership, systemized hospitality, and measurable outcomes, with bonus potential tied to OSAT and Google review scores. Join a dynamic leadership team focused on delivering standout guest moments.

Qualifications

• Leads front-of-house or guest experience teams
• Believes hospitality is a teachable system, not just a personality trait
• Turns frustrated guests into loyal ones, every time
• Knows how to build and schedule a team, not just cover a shift
• Wants real ownership over the guest experience, not just a job

Responsibilities

• Own the complete guest journey from dine-in to drive-thru, end-to-end.
• Lead and develop the front-of-house team, including scheduling and coaching.
• Implement hospitality standards and use the Ops Scorecard to guide decisions.
• Drive guest satisfaction and loyalty through consistent service quality.

Skills

Front-of-house leadership

Hospitality as system

Team building & scheduling

Guest experience improvement

Ownership mindset

Job description

Hospitality Manager

Own the Guest Experience, Front Door to Drive Thru Window

We don't hire people to just run a shift. We find leaders who can own the entire guest journey — Dine-In and Drive Thru — and give them a team, a system, and the rewards to match. Are you the kind of leader who turns hospitality into a competitive edge?

What Makes This Role Different

• Real ownership — you own the complete guest experience, start to finish, not just a task list
• Build your own team — hire, schedule, and develop current and future front-of-house crew
• Compensation tied to YOUR results — bonus potential tied directly to your OSAT and Google review scores
• A proven system — MWB's Ops Scorecard and hospitality standards behind every decision you make
• Join dynamic leadership team — hospitality manager, kitchen ops manager, operating partner, & market leader

We're Looking for Leaders Who

• Have led front-of-house or guest experience teams before
• Believe hospitality is a system you can teach and improve — not just a personality trait
• Can turn a frustrated guest into a loyal one, every time
• Know how to build and schedule a team, not just cover a shift
• Want real ownership over the guest experience, not just a job

What You'll Get

• Support — training and partnership from leadership team that will help your success
• $22–$26 per hour, plus bonus potential
• Quarterly Ops Scorecard bonus, plus extra bonus opportunity for beating OSAT/Google targets
• Monthly discretionary budget to create standout guest moments
• Full benefits: medical, dental, vision, 401(k) match, 100% company-paid life insurance
• 10 days PTO after 90 days, weekly pay, and FinFit access
• Whataburger Family Foundation and Scholarship Program

Where You Can Go

Hospitality Manager > Operating Partner > Market Leader

Whata you waiting for? Come lead the experience guests can't stop talking about.

At MWB, we're not your typical fast food place. Our team of burger experts serve fresh, made-to-order breakfast, lunch, and dinner — 24/7. Not only are our burgers tasty, they're so big you'll need both hands to hold them!
(Here, have a napkin)