GUEST EXPERIENCE MANAGER

Eurest USA; New York (NY); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

EAP

FSAs

Paid Parental Leave

Personal Leave

Job summary

Eurest is seeking a hospitality-obsessed Guest Experience Manager to drive exceptionally elevated service across a sizeable national corporate dining portfolio. This on-site role requires 3–4 days per week on site with travel up to 50–70% and partners with portfolio leadership to optimize guest and employee experience.

You will train onsite service teams, implement engagement systems, monitor KPIs, and uphold Platinum Service standards across locations to deliver wow-worthy execution.

Qualifications

• 5+ years in hospitality with food & beverage management and leading training efforts.
• High level knowledge of fine dining, food & wine pairing, and steps of service.
• Comfortable in fast-paced environments and able to manage staff development.
• Strong project management and ability to track KPIs.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, Outlook; familiarity with restaurant software.

Responsibilities

• Owns guest experience strategy for a multi-state portfolio to deliver top-notch service.
• Drives relationships with client and KPIs achievement.
• Conducts engagement tours and reviews of locations related to guest experience.
• Trains staff on service standards and technologies.
• Implements Platinum Service standards across teams and locations.
• Plans activations to engage guests with onsite culinary and management teams.
• Oversees audits and coaching to ensure service delivery and safety standards.

Skills

Hospitality experience

F&B management

Training development

Steps of service

Project management

Communication skills

MS Office

POS systems

KPIs

Tools

PM software

POS software

Job description

Other Forms of Compensation

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Eurest

Position Title

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Salary

$100000 - $110000 / yr

Other Forms of Compensation

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

Eurest is seeking a hospitality obsessed Guest Experience Manager to drive exceptionally elevated service across a prestigious, sizeable national corporate dining portfolio. This person is instrumental in assessing hospitality operations, steps of service, service recovery - in short, all the touch points that turn "ok" service into "wow worthy" execution. The Guest Experience Manager partners with portfolio leadership to optimize the guest and employee experience by coordinating onsite service teams, training team members on enhanced engagement systems, and utilizing key metrics to track and close service delivery gaps. Please note - this is an in unit role - you'll be on site 3 to 4 days per week (locally / regionally / nationally). Expected travel at 50% - 70%.

Key Responsibilities: Experience Facilitation

• Owns the guest experience strategy for a multi state portfolio, with the goal of providing top-notch service to the client, and our guests.
• Drives and develops self and team towards building strong relationships with the client and achievement of key performance indicators.
• Conducts engagement tours and daily reviews of all locations related to guest experience, noting areas of improvement and areas of success.
• Conducts hands-on, in-person training with new and existing staff on service standards, role requirements & technologies.
• Reviews existing service standards and implements Platinum Service standards into the employee/guest experience through the collaboration of the different service teams to optimize service delivery including but not limited to Pre-Shift Huddles.
• Collaborates and plans activations/celebrations to engage guests with the onsite culinary and management team.
• Oversees client and Eurest standards through auditing and coaching/course correcting all staff members in areas of, but not limited to, guest-facing communication, merchandising, uniform compliance, environmental and food safety, service recovery.

Project Management

• Determines and defines hospitality service projects - scope and objectives.
• Predicts resources needed to reach objectives and manage resources in an effective and efficient manner.
• Measures project performance to identify areas for improvement.

Qualifications

• 5+ years of previous experience in hospitality, with food and beverage management, to include experience with leading training development & implementation efforts that drive exceptional guest service.
• High level knowledge of fine dining, food & wine pairing, and steps of service.
• Comfortable in an ever-changing and fast-paced environment.
• A working knowledge of food preparation and presentation is preferred.
• Experience in restaurant/food service staff management and development is preferred.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Ability to identify and track relevant KPIs.
• Excellent verbal and written communication skills - you're an emotionally intelligent, proactive communicator who can effectively train & message across all levels of associates.
• Must be able to use relevant computer applications (Microsoft word, excel, outlook; restaurant-specific software including point-of-sale registers and business metric applications preferred).
• Proven ability to solve problems creatively with attention to detail and critical thinking skills.
• Passion for the latest trends and innovations in hospitality and food services.

Associates At Eurest Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.