Guest Experience Leader - High-Energy Hospitality

Workstream; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

Pins Mechanical Co. is a dynamic social gathering destination offering duckpin bowling, pinball, and shuffleboard with food and drinks. We seek a hands-on Hospitality Manager to oversee the guest experience on the floor and manage daily service operations.

You will be the first line of leadership for the floor team, ensuring guests enjoy a safe, fun, and high-energy environment. You will supervise bartenders, servers, barbacks, and other floor staff, provide on-the-spot coaching, and participate

Qualifications

• 1-3 years of leadership or supervisory experience in high-volume hospitality, bar, or restaurant operations.
• Strong guest service skills with the ability to maintain a high-energy, welcoming environment.
• Hands-on, proactive leadership style with ability to coach and motivate staff in real time.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• Lead the service team during shifts, ensuring smooth floor operations and high-quality guest experiences.
• Maintain a welcoming, energetic atmosphere for all guests.
• Monitor and manage service, event flow, and guest satisfaction throughout the shift.
• Handle guest complaints, inquiries, and special requests promptly and professionally.

Skills

Leadership

Guest service

Team coaching

Communication

Operational oversight

Job description

Pins Mechanical Co. is a dynamic social gathering destination offering duckpin bowling, pinball, and shuffleboard with food and drinks. We seek a hands-on Hospitality Manager to oversee the guest experience on the floor and manage daily service operations.

You will be the first line of leadership for the floor team, ensuring guests enjoy a safe, fun, and high-energy environment. You will supervise bartenders, servers, barbacks, and other floor staff, provide on-the-spot coaching, and participate