Guest Experience Leader — Front-of-House Shift

Workstream; Santa Barbara (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free Meals

Free Uniform

Scholarship Opportunities

Healthcare Benefits

401(k) Plan

PTO and Sick Time

Closed Sundays

Gym Pass

Job summary

Chick-fil-A Santa Barbara is seeking a Shift Leader to guide the team during your shift, coach colleagues, and uphold the restaurant's hospitality standards. You will own daily operations and ensure top-notch service for every guest.

This hands-on leadership role requires excellence, a proactive approach, and the ability to train staff, manage safety and cleanliness, and contribute to a growth‑oriented team environment.

Qualifications

• Minimum 3 years of restaurant experience, with at least 1 year in a managerial role.
• Must be 18+ and eligible to work in the U.S.
• Ability to lift up to 50 pounds.
• Open availability Monday–Saturday, 35–40 hours per week.
• Willingness to grow personally and professionally.

Responsibilities

• Lead the shift team to ensure exceptional guest experiences.
• Oversee shift operations, assign roles, handle issues.
• Train and coach team members for performance.
• Ensure recipes, weights, and service speed.
• Maintain cleanliness and food safety standards.
• Manage cash handling procedures.
• Address guest concerns and escalate when needed.

Skills

Restaurant experience

Management experience

Customer service

Physical stamina

Availability Mon-Sat

Job description

Chick-fil-A Santa Barbara is seeking a Shift Leader to guide the team during your shift, coach colleagues, and uphold the restaurant's hospitality standards. You will own daily operations and ensure top-notch service for every guest.

This hands-on leadership role requires excellence, a proactive approach, and the ability to train staff, manage safety and cleanliness, and contribute to a growth‑oriented team environment.