Guest Experience Leader - Front Desk & Revenue Optimization

Evolution Hospitality; Rancho Santa Fe (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Coverage

Disability Insurance (short/long)R

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Inn At Rancho Santa Fe, part of Evolution Hospitality, is seeking a Front Office Manager to lead the front desk and elevate guest experiences. You will oversee check-ins, optimize occupancy and revenue, and guide a team to deliver seamless service.

Ideal candidates bring extensive hospitality leadership, strong communication, and the ability to thrive in a dynamic, guest‑centric environment. This full-time role offers competitive benefits and career growth."

Qualifications

• 2 year college degree with 3+ years of related experience, or a 4-year degree with at least 1 year.
• 5+ years of progressive hotel experience with supervisory responsibility.
• Proficient in Windows, spreadsheets, and word processing.

Responsibilities

• Deliver standout service from check-in to check-out, ensuring guests feel welcomed and cared for.
• Lead, coach, and motivate the front desk team to maintain high standards.
• Anticipate issues and resolve problems to keep operations smooth.
• Maximize room revenue with smart rate strategies and clear team communication.

Skills

Guest Experience Extraordinaire

Front Desk Leader

Smooth Operator

Revenue & Communication Ace

Education

2-year college degree with 3+ years related experience

4-year college degree with 1+ year related experience

5+ years supervisory experience in hotel/related field

Job description

The Inn At Rancho Santa Fe, part of Evolution Hospitality, is seeking a Front Office Manager to lead the front desk and elevate guest experiences. You will oversee check-ins, optimize occupancy and revenue, and guide a team to deliver seamless service.

Ideal candidates bring extensive hospitality leadership, strong communication, and the ability to thrive in a dynamic, guest‑centric environment. This full-time role offers competitive benefits and career growth."