Guest Experience Leader - Front Desk Manager

Sheraton Hotels & Resorts; New York (NY); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career advancement

Health insurance

Dental insurance

Vision insurance

Job summary

The Front Desk Manager at MCR's New York property will oversee all Front Desk functions and guide a team to deliver exceptional guest service.

Located at 811 7th Avenue, this full-time management role requires strong leadership, communication, and problem-solving skills, with a compensation range of $70,000 to $78,000 per year. The position is based in New York, NY and offers opportunities within a growing hotel network.

Qualifications

• Minimum high school diploma; degree preferred in hospitality or related field.
• Front Office management experience required; strong English communication skills.

Responsibilities

• Lead Front Desk operations and guide team to deliver exceptional guest service.
• Develop goals, plans, and procedures to achieve targets and guest satisfaction.
• Handle complaints and resolve conflicts to maintain service standards.
• Communicate goals in department meetings and ensure alignment with Front Office targets.
• Monitor staffing to meet guest service, operations, and financial needs.
• Train staff on credit policies and procedures to minimize losses.
• Promote selling techniques to maximize room revenue and occupancy.
• Guide team to understand guest needs and provide coaching as needed.
• Foster open, collaborative relations among team members; recognize performance.

Skills

Leadership

Communication

Multitasking

Team training

Problem solving

Education

High school diploma or equivalent

2-year degree (Hotel/Restaurant/MMS/Business)

Tools

PMS system

Job description

The Front Desk Manager at MCR's New York property will oversee all Front Desk functions and guide a team to deliver exceptional guest service.

Located at 811 7th Avenue, this full-time management role requires strong leadership, communication, and problem-solving skills, with a compensation range of $70,000 to $78,000 per year. The position is based in New York, NY and offers opportunities within a growing hotel network.