Guest Experience Leader - Front Desk & Concierge

Marcus; Milwaukee (WI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Discounts at Marcus Hotels & Resorts

Two for one movie theater coupons

Career growth opportunities

Paid time off

Health, dental, and vision insurance

401k with employer match

Job summary

Hilton Milwaukee is seeking a Front Desk Supervisor in downtown Milwaukee to lead front‑of‑house operations, including Front Desk, Bell Services, Door Staff, and Concierge. You will greet guests, drive service standards, and ensure smooth daily functions under the Director of Front Office.

The role requires hospitality experience, English fluency, and a customer‑centric attitude. Weekend availability and a proactive, tech‑savvy mindset are essential to deliver world‑class service.

Qualifications

• Experience in hospitality or front desk operations preferred.
• Excellent verbal and written communication skills.
• Strong guest‑focus and service orientation.

Responsibilities

• Supervise front desk, reservations, and bell staff.
• Greet guests and check them in/out.
• Answer phones and handle guest requests.
• Resolve guest dissatisfaction and issues.
• Enter wake‑up calls and manage communications.

Skills

Customer service

Active listening

Problem solving

Communication

Team leadership

Education

High school diploma or GED

Tools

Cloud-based phone systems

Front desk software

Reservations software

Job description

Hilton Milwaukee is seeking a Front Desk Supervisor in downtown Milwaukee to lead front‑of‑house operations, including Front Desk, Bell Services, Door Staff, and Concierge. You will greet guests, drive service standards, and ensure smooth daily functions under the Director of Front Office.

The role requires hospitality experience, English fluency, and a customer‑centric attitude. Weekend availability and a proactive, tech‑savvy mindset are essential to deliver world‑class service.