Guest Experience Leader – Front Desk

F1® Arcade; Las Vegas (NV); On-site; USD 55,000 - 70,000; Full time

Job summary

F1 Arcade in Las Vegas is seeking a Reception Manager to be the welcoming face of the venue, overseeing the front desk and reservations. You will lead the reception team and ensure a smooth guest flow and a memorable first impression.

You will partner with other departments to deliver world-class hospitality, manage walk-ins, and uphold service standards. The role offers a competitive salary and a dynamic, entertaining environment.

Qualifications

• 2+ years of leadership experience in a fast-paced hospitality/entertainment environment.
• Strong communication and problem-solving skills.
• Organizational abilities with a proactive, hands-on approach.
• Proven ability to lead a team with enthusiasm and professionalism.
• Availability to work evenings, weekends, and holidays.
• Ability to demonstrate F1 Arcade core values.

Responsibilities

• Inspire and lead the reception team.
• Efficiently manage reservations and walk-ins.
• Uphold exceptional service standards.
• Collaborate across departments.
• Resolve guest inquiries with excellence.
• Optimize front-of-house operations.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Guest service mindset

Flexible schedule

Job description

F1 Arcade in Las Vegas is seeking a Reception Manager to be the welcoming face of the venue, overseeing the front desk and reservations. You will lead the reception team and ensure a smooth guest flow and a memorable first impression.

You will partner with other departments to deliver world-class hospitality, manage walk-ins, and uphold service standards. The role offers a competitive salary and a dynamic, entertaining environment.