Reception Manager - Las Vegas

F1 Arcade; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

F1 Arcade is seeking a Reception Manager to be the first point of contact for guests, shaping their experience from check-in onward. You will oversee the reception team, manage reservations and walk-ins, and uphold the highest hospitality standards to ensure smooth operations at the front desk.

Your leadership will drive exceptional service, mentor staff, and coordinate with other departments to maintain a seamless guest journey and a welcoming atmosphere across locations.

Qualifications

• 2+ years of leadership experience in a fast-paced hospitality or entertainment environment.
• Proven ability to mentor and support a team to deliver guest-centered service.
• Strong communication and problem-solving skills applied at the front desk.

Responsibilities

• Inspire and lead the reception team to create a welcoming atmosphere for every guest.
• Efficiently manage reservations and walk-ins to ensure smooth check-ins.
• Uphold exceptional service standards and represent the F1 Arcade brand.
• Collaborate across departments to enhance guest experience and operations.
• Resolve guest inquiries promptly, ensuring guests feel heard and valued.
• Optimize front-of-house operations and monitor workflows for efficiency.

Skills

Experienced Leadership

Strong Communication

Problem-Solving

Organizational Excellence

Team Leadership

Flexible Schedule

Job description

Position Overview

As the Reception Manager, you will be the first point of contact for our guests, setting the tone for their entire experience. You will oversee the reception team, manage reservations and walk-ins efficiently, and uphold the highest standards of hospitality. Your leadership will be key in driving exceptional service and maintaining a smooth operational flow at our front desk.

Key Areas of Responsibility

• Inspire and Lead the Reception Team: Mentor and support your team to create a welcoming and engaging atmosphere for every guest.
• Efficiently Manage Reservations and Walk-ins: Oversee booking processes to ensure smooth guest flow and a seamless check-in experience.
• Uphold Exceptional Service Standards: Represent the F1 Arcade brand with professionalism and ensure every guest interaction meets our high standards.
• Collaborate Across Departments: Work closely with other teams to enhance the overall guest experience and ensure seamless operations.
• Resolve Guest Inquiries with Excellence: Address questions and concerns promptly, ensuring every guest feels heard and valued.
• Optimize Front-of-House Operations: Monitor workflows, implement improvements, and maintain efficiency at the reception area.

Skills Required

• Experienced Leadership 2+ years of leadership experience in a fast-paced hospitality or entertainment environment.
• Strong Communication & Problem-Solving Exceptional communication and problem-solving skills.
• Organizational Excellence Strong organizational abilities with a proactive, hands‑on approach.
• Team Leadership & Motivation Proven ability to lead a team with enthusiasm and professionalism.
• Flexible Schedule Availability Availability to work various shifts, including evenings, weekends, and holidays.
• Ability to consistently demonstrate F1 Arcade Core Values: Pursuit of Excellence, Positive Energy, Integrity, Team Spirit.

Basic Physical Requirements

When working at an F1 Arcade venue, Team Members must be able to perform the duties of that venue. The team member will frequently sit for short periods of time, talk via cloud‑based video conferencing and the phone often, and hear and manipulate objects constantly. Additional requirements include lifting up to 10 (ten) pounds constantly and up to 50 (fifty) pounds as required. Lifting from floor to shoulder constantly and overhead infrequently, twisting and reaching frequently, grasping objects to move or manipulate constantly, working in hot then cold environments for extended periods of time, may inadvertently bump into team members in a relatively small work area, will stand and walk for extended periods of time, frequent hand washing and sanitation is required, ability to use knives, slicing equipment, and other food preparation equipment. Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices.

F1 Arcade is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.