Guest Experience Leader | Flexible Hours & Growth

Chick-fil-A | Stone Drive; Kingsport (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With Operator

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A Stone Drive is seeking a Team Leader to support the management team in shift management and ensure an outstanding guest experience. You will supervise stations for a full shift and may open or close the restaurant in the absence of a manager, following established opening and closing procedures.

Responsibilities include ensuring team members follow recipes, maintain accurate weights, uphold speed of service, keep workstations clean, and follow cash handling and security procedures.

Responsibilities

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Skills

Shift supervision

Guest service

Team leadership

Job description

Chick-fil-A Stone Drive is seeking a Team Leader to support the management team in shift management and ensure an outstanding guest experience. You will supervise stations for a full shift and may open or close the restaurant in the absence of a manager, following established opening and closing procedures.

Responsibilities include ensuring team members follow recipes, maintain accurate weights, uphold speed of service, keep workstations clean, and follow cash handling and security procedures.