Guest Experience Leader: Elevate the Visitor Journey

Alaska SeaLife Center; Seward (AK); On-site; USD 70,000 - 90,000; Full time

Job summary

A prominent conservation organization in Seward, Alaska, seeks a Guest Experience Operations Director to lead a multidisciplinary team dedicated to providing exceptional visitor experiences. The role involves strategic leadership across various operational domains including Guest Services, Security, and Learning & Engagement. The ideal candidate will have 7-10 years of relevant leadership experience and a Bachelor's degree in a related field. This full-time position offers opportunities for professional growth while ensuring a welcoming and safe environment for all visitors.

Qualifications

• 7-10 years of progressive leadership experience in guest experience or operations.
• Ability to lead and motivate diverse teams.
• Experience with guest-facing operations.
• Strong organizational skills.
• Commitment to diversity, equity, accessibility, and inclusion.

Responsibilities

• Develop and implement a vision for the guest experience.
• Lead daily operations for multiple teams.
• Enhance earned revenue through various strategies.
• Provide leadership for Learning and Engagement teams.
• Ensure safety protocols and standards compliance.

Skills

Leadership experience

Project management

Interpersonal skills

Communication skills

Commitment to diversity

Education

Bachelor’s degree in Hospitality, Business, or related field

Job description

A prominent conservation organization in Seward, Alaska, seeks a Guest Experience Operations Director to lead a multidisciplinary team dedicated to providing exceptional visitor experiences. The role involves strategic leadership across various operational domains including Guest Services, Security, and Learning & Engagement. The ideal candidate will have 7-10 years of relevant leadership experience and a Bachelor's degree in a related field. This full-time position offers opportunities for professional growth while ensuring a welcoming and safe environment for all visitors.