Guest Experience Leader — Elevate Guests & Team

McDonald’s; United States; On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts & free meals

Paid sick leave/PTO

Tuition reimbursement

Job summary

McDonald’s in the United States seeks a Guest Experience Lead at Chelsea-S Main to ensure guests enjoy their visit and feel valued. You'll check in with guests, guide the experience, and promote app features.

You’ll collaborate with the team to maintain a welcoming, clean restaurant and resolve concerns. This role emphasizes hospitality, communication, and a proactive approach to guest satisfaction.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they are enjoying themselves.
• Be the solution by handling guest concerns and resolving to their satisfaction.
• Foster teamwork by coordinating with the team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know by offering expert insight into promotions and McDonald’s App features.

Skills

Humility and hospitality

Customer service

Communication

Willingness to learn

Job description

McDonald’s in the United States seeks a Guest Experience Lead at Chelsea-S Main to ensure guests enjoy their visit and feel valued. You'll check in with guests, guide the experience, and promote app features.

You’ll collaborate with the team to maintain a welcoming, clean restaurant and resolve concerns. This role emphasizes hospitality, communication, and a proactive approach to guest satisfaction.