Guest Experience Lead — Flexible Hours & Growth Path

McDonald's; Michigan; On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid sick leave/paid time off

Tuition reimbursement

Training & advancement

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s is seeking a Guest Experience Leader in Michigan to ensure every guest feels valued and welcome. You’ll lead check-ins, resolve concerns, and collaborate with team members to maintain a clean, friendly environment while guiding guests through promotions and app features.

The role emphasizes hospitality, learning, and delivering consistent, positive guest interactions in a fast-paced setting.

Qualifications

• Must be friendly and eager to help customers.
• Strong communication and interpersonal skills.
• Team-oriented with a positive attitude.
• Willingness to learn and grow in a fast-paced environment.

Responsibilities

• Lead the guest experience at the counter and dining area.
• Address guest concerns and resolve promptly to satisfaction.
• Collaborate with the team to keep the restaurant welcoming and clean.
• Promote McDonald’s app promos and features to guests.

Skills

Humble demeanor

Hospitable

Customer service mindset

Effective communication

Job description

McDonald’s is seeking a Guest Experience Leader in Michigan to ensure every guest feels valued and welcome. You’ll lead check-ins, resolve concerns, and collaborate with team members to maintain a clean, friendly environment while guiding guests through promotions and app features.

The role emphasizes hospitality, learning, and delivering consistent, positive guest interactions in a fast-paced setting.