Guest Experience Lead - Train & Elevate Service

Dash In; New Castle (DE); On-site; USD 24,796 - 30,996; Full time

Benefits offered by this job

Paid Time Off

Paid Community Engagement

Paid Parental Leave

Tuition reimbursement

401(k) with employer match

Healthcare plans

Pet insurance

Career growth opportunities

Employee discounts

Job summary

Dash In is hiring a Guest Experience Supervisor to lead a retail team at the New Castle location. You will work with the Guest Experience Manager and Store Manager to train staff, maintain smooth front-of-house operations, and ensure a high standard of guest service.

Position offers full-time hours and pays $18.00–$22.50 per hour, with an overnight bump. Ideal candidates bring at least 1 year in supervision in a customer service setting, a high school diploma or GED, and comfort with POS

Qualifications

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED -or- ability to complete employer-paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Active ServSafe Certification (a plus).

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Supervisory experience

POS software

Multitasking

Guest service

People skills

Education

High School Diploma or GED

Tools

POS software

Job description

Dash In is hiring a Guest Experience Supervisor to lead a retail team at the New Castle location. You will work with the Guest Experience Manager and Store Manager to train staff, maintain smooth front-of-house operations, and ensure a high standard of guest service.

Position offers full-time hours and pays $18.00–$22.50 per hour, with an overnight bump. Ideal candidates bring at least 1 year in supervision in a customer service setting, a high school diploma or GED, and comfort with POS