Guest Experience Lead - Train, Deliver & Elevate Service

Compass Group USA; Columbus (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Instapay (early wage access)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA's Levy at OSU Woody Hayes Athletic Center is seeking a Service Lead to coordinate front-line dining operations, take and deliver orders, and create an enjoyable guest experience.

You will train and acclimate new associates to both company and client culture, maintain menu knowledge, address complaints promptly, and assist in selecting and orienting staff to ensure smooth service throughout the shift.

Responsibilities

• Serves as the point person through which all work related requests are communicated to unit management.
• Trains and acclimates new associates to the company culture, the client's culture and the operations.
• Demonstrates a complete understanding of all menu items and ingredients.
• Promptly addresses and corrects any complaints or issues.
• Assists in the selection and orientation of employees and oversees training of staff in areas of responsibility.

Job description

Compass Group USA's Levy at OSU Woody Hayes Athletic Center is seeking a Service Lead to coordinate front-line dining operations, take and deliver orders, and create an enjoyable guest experience.

You will train and acclimate new associates to both company and client culture, maintain menu knowledge, address complaints promptly, and assist in selecting and orienting staff to ensure smooth service throughout the shift.