Guest Experience Lead Supervisor

asmglobal; Bossier City (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

ASM Global is seeking a Security Supervisor for the Louisiana event environment. You will ensure event staff are in their assigned roles, inspect security screening devices and ticket scanners, and perform supervisory duties in line with policies and laws.

You will assist with setup of screening equipment and signage, oversee check-in/out of staff, document incidents, help guests with tickets, and support traffic/parking management as needed. Flexibility is required.

Qualifications

• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, guests and others encountered in the course of employment.
• Follow all policies/procedures, risk management, safety precautions, rules/regulations and emergency procedures established at the facility.
• Demonstrate knowledge of practices and procedures related to facility security
• Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing.
• Follow oral and written instructions.
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.

Responsibilities

• Ensure event staff are in their assigned roles
• Check placement of security screening devices and ticket scanners.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Assists Guest Experience Manager with set-up of all security screening equipment, signage, and other items
• Oversees check-in and check-out of all guest experience staff, including uniform and equipment distribution
• Responds to and records proper documentation for any incidents that occur
• Assists guests with customer concerns, including ticket resolution
• Assists with traffic and parking management, as necessary
• Other duties and responsibilities as assigned

Skills

Independent work

Under pressure

Interpersonal skills

Policy compliance

Physical stamina

Flexible/adaptable

Vehicle operation license

Education

High School diploma or GED, and one year experience, or any equivalent combination of education and experience

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure event staff are in their assigned roles


• Check placement of security screening devices and ticket scanners.


• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

• Assists Guest Experience Manager with set-up of all security screening equipment, signage, and other items


• Oversees check-in and check-out of all guest experience staff, including uniform and equipment distribution


• Responds to and records proper documentation for any incidents that occur


• Assists guests with customer concerns, including ticket resolution


• Assists with traffic and parking management, as necessary


• Other duties and responsibilities as assigned

QUALIFICATIONS

• Work independently, exercising judgment and initiative.


• Work effectively under pressure and/or stringent schedule and produce accurate results.


• Maintain an effective working relationship with clients, employees, exhibitors, guests and others encountered in the course of employment.


• Follow all policies/procedures, risk management, safety precautions, rules/regulations and emergency procedures established at the facility.


• Demonstrate knowledge of practices and procedures related to facility security


• Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing.


• Follow oral and written instructions.


• Be licensed and insured to operate a motor vehicle in the United States.


• Remain flexible and adjust to situations as they occur.

EDUCATION AND WORK EXPERIENCE

High School diploma or GED, and one year experience, or any equivalent combination of education and experience.

PHYSICAL DEMANDS

• Ability to read words and numbers in printed form and on a computer


• Ability to speak clearly with proper diction


• Walk/stand for extended periods during a shift


• Climb stairs and lift up to 75 lbs of equipment


• Hearing sufficient to clearly hear voices, alarms, bells, and horns


• Ability to travel by automobile


• Ability to use standard office equipment

WORKING ENVIRONMENT/CONDITIONS

• Majority of work is indoors, outdoor work will be required at times


• At times may require being outside during adverse weather


• May be exposed to a high noise level, strobes and flashing lights for extended periods of time, related to event type

HOURS OF WORK AND TRAVEL REQUIREMENTS

• This position may require working extended and/or irregular hours including nights, weekends and holidays, as needed.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.