Guest Experience Lead: Seating & Service Excellence

Mēdüzā Mediterrania - New York

New York (NY)

On-site

USD 25,000 - 36,000

Full time

14 days+
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Job summary

Meduza Mediterrania in New York City is seeking a high-energy Lead Host to manage the overall seating strategy and ensure smooth guest greeting and seating operations. A warm, prompt welcome sets the tone for an exceptional guest experience.

The Lead Host oversees reservations, walk-ins and moving parties to tables, serving as a role model for other Hosts. Must be able to work mornings for administrative tasks and support a fast-paced dining environment.

Qualifications

  • Strong multitasking abilities.
  • Diligent work ethic.
  • Maintain a clean and professional appearance.
  • Experience in customer service facing roles.
  • Available to work nights, weekends and holidays.
  • Must be able to stand for the duration of shifts and lift up to 25 lbs.

Responsibilities

  • Deliver a consistently high level of customer service to each guest.
  • Coordinates and strategizes seating and dining room flow.
  • Answering calls and questions from guests and from the other hosts.
  • Aware and attentive to guests and their special occasions, food restrictions and special accommodations.
  • Maintain a safe and clean working environment by complying with health and safety guidelines.
  • Proactive and anticipate the needs of coworkers around them that may need
  • Ensuring that side stations are prepped as needed for business demand.
  • Build rapport with guests in order to increase repeat clientele.
  • Ability to work mornings to do administrative work.

Skills

Multitasking
Customer service
Professional appearance
Team player
Flexible schedule

Job description

Meduza Mediterrania in New York City is seeking a high-energy Lead Host to manage the overall seating strategy and ensure smooth guest greeting and seating operations. A warm, prompt welcome sets the tone for an exceptional guest experience.

The Lead Host oversees reservations, walk-ins and moving parties to tables, serving as a role model for other Hosts. Must be able to work mornings for administrative tasks and support a fast-paced dining environment.

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