Guest Experience Lead - Salon Front Desk (Evenings/Sat)

Hair Effex Salon; Bellmore (NY); Vor Ort; USD 40.000 - 52.000; Vollzeit

Benefits dieser Stelle

One-on-one goal setting sessions

Growth opportunities

Team-oriented environment

Zusammenfassung

Hair Effex Salon in Bellmore is seeking an experienced Front Desk Salon Coordinator to keep daily operations running smoothly. You will greet clients, manage bookings, answer inquiries, and ensure a welcoming atmosphere.

This role requires strong communication, organization, and a calm, friendly manner, with availability for evenings and Saturdays. You will support stylists and the wider team while contributing to a positive, client-focused experience.

Qualifikationen

• Previous salon or spa front desk experience.
• Experience with Meevo booking software.
• Excellent communication and customer service.
• Calm and confident handling client concerns.
• Highly organized and able to multitask in a fast-paced environment.
• Professional, positive, and reliable.
• Willingness to work evenings and Saturdays.

Aufgaben

• Greet clients warmly and create a welcoming first impression
• Own the client experience from the moment they book to the moment they leave
• Answer phones, texts, and online inquiries promptly and professionally
• Book, confirm, and manage appointments to keep stylists' schedules full
• Make follow-up callbacks to check on client satisfaction and rebook guests
• Handle client questions, concerns, and complaints with professionalism and care
• Check clients in and out, process payments, and handle rebooking
• Recommend and sell retail products
• Manage waitlists, cancellations, and schedule changes
• Keep the front desk and reception area clean and organized
• Support the team with daily salon operations

Kenntnisse

Front desk experience

Excellent communication

Customer service

Highly organized

Multitasking

Reliability

Tools

Meevo

Jobbeschreibung

Hair Effex Salon in Bellmore is seeking an experienced Front Desk Salon Coordinator to keep daily operations running smoothly. You will greet clients, manage bookings, answer inquiries, and ensure a welcoming atmosphere.

This role requires strong communication, organization, and a calm, friendly manner, with availability for evenings and Saturdays. You will support stylists and the wider team while contributing to a positive, client-focused experience.