Guest Experience Lead – Salon Front Desk

Beautyandhairsalonelgintx; Elgin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Heavenly Hair is seeking a warm, organized front desk professional to greet guests and manage a smooth guest journey in Elgin, TX. You will help with check-in/out, answer inquiries, and guide guests to appropriate services and team members.

You will also handle payments, maintain guest profiles, and support daily salon operations while upholding privacy and high standards in a fast-paced environment.

Qualifications

• Customer-service, reception, hospitality, or administrative experience preferred.
• Warm, professional verbal and written communication skills.
• Strong organization, accuracy, and attention to detail.
• Ability to manage appointments, messages, and multiple priorities calmly.
• Comfortable learning booking, payment, and client-communication systems.
• Professional judgment when handling private guest information.
• Dependable, proactive, and willing to support the full team.
• Interest in the beauty and wellness industry.
• Ability to maintain a welcoming attitude during busy periods.

Responsibilities

• Welcome guests and create a friendly, organized check-in and checkout experience.
• Answer calls, texts, emails, and appointment questions professionally.
• Schedule, confirm, reschedule, and rebook appointments accurately.
• Help guests select an appropriate service or team member using salon guidance.
• Communicate appointment preparation, timing, consultation, and deposit information.
• Process payments, gift cards, retail purchases, and gratuities according to salon procedures.
• Maintain accurate guest profiles and appointment notes.
• Support waitlists and communicate openings when they become available.
• Keep the reception area and retail displays clean, organized, and guest-ready.
• Assist with inventory, supplies, promotions, and daily administrative tasks.
• Communicate schedule changes and guest needs clearly to service providers.
• Protect guest privacy and uphold Heavenly Hair’s professional standards.

Skills

Customer service

Reception

Administrative experience

Verbal communication

Written communication

Organization

Attention to detail

Booking system

Payment system

Client management software

Tools

Booking system

Payment system

Client management software

Job description

Heavenly Hair is seeking a warm, organized front desk professional to greet guests and manage a smooth guest journey in Elgin, TX. You will help with check-in/out, answer inquiries, and guide guests to appropriate services and team members.

You will also handle payments, maintain guest profiles, and support daily salon operations while upholding privacy and high standards in a fast-paced environment.