Guest Experience Lead - Retail Store

The Paper Store; Manchester (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

The Paper Store is seeking a dynamic Key Holder in Manchester, NH. You will deliver exceptional customer service, drive sales, and maintain visual standards while coaching team members on GUEST service behaviors.

You will lead by example on the sales floor, respond to customer needs with product knowledge, and help manage store opening/closing tasks. Prior retail leadership and a flexible schedule are preferred.

Qualifications

• Experience in specialty retail or leadership preferred.
• Flexible schedule including nights, weekends, and holidays.
• Ability to multi-task while assisting customers.
• Proficient with Microsoft Office and POS systems.
• Able to lift and mobilize up to 50 lbs.

Responsibilities

• Act as a TPS Champion by modeling the GUEST service approach and delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customer needs with in-depth knowledge.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank the customer and invite them to return and shop with us again.
• Be a TPS Brand Ambassador and build customer loyalty.
• Inspire and motivate the team daily with feedback and TPS recognition programs.
• Assist with store opening/closing procedures and sales floor supervision.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Customer service

GUEST service

Communication

Sales mindset

Product knowledge

Team motivation

Tools

Microsoft Office

POS Systems

Job description

The Paper Store is seeking a dynamic Key Holder in Manchester, NH. You will deliver exceptional customer service, drive sales, and maintain visual standards while coaching team members on GUEST service behaviors.

You will lead by example on the sales floor, respond to customer needs with product knowledge, and help manage store opening/closing tasks. Prior retail leadership and a flexible schedule are preferred.