Guest Experience Lead — Retail Operations

GameStop; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Paid time off

Health insurance

Job summary

GameStop is seeking a Retail Keyholder in Miami, Florida to assist management with daily store operations and customer service. The candidate will provide exceptional guest service, support store cleanliness and organization, process transactions, and enhance guest loyalty through product knowledge. Applicants must have a high school diploma, be at least 18 years old, and possess retail experience and video game knowledge. The position offers various benefits including health insurance and participation in incentive programs.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Responsibilities

• Provide best-in-class guest service, promptly greet guests, respond to queries, and assist with gaming needs.
• Ensure store cleanliness and organization according to company guidelines.
• Process guest purchases accurately via the Point-of-Sale system.
• Support store management in meeting sales and profit goals.

Skills

Exceptional guest service skills

Problem-solving skills

Bilingual (English/Spanish) skills

Education

High school diploma or equivalent

Job description

GameStop is seeking a Retail Keyholder in Miami, Florida to assist management with daily store operations and customer service. The candidate will provide exceptional guest service, support store cleanliness and organization, process transactions, and enhance guest loyalty through product knowledge. Applicants must have a high school diploma, be at least 18 years old, and possess retail experience and video game knowledge. The position offers various benefits including health insurance and participation in incentive programs.