Guest Experience Lead - Restaurant Operations

Hillside Boutique Hotel; Castroville (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Hillside Boutique Hotel is seeking a Restaurant Supervisor to support daily dining operations and guide front-of-house staff to uphold service standards. This hands-on leadership role focuses on teamwork, guest satisfaction, and ensuring brand compliance.

You will collaborate with restaurant management to supervise outlets, mentor staff, and assist with scheduling, training, and guest issue resolution, while maintaining safety and sanitation guidelines.

Qualifications

• Bachelor's degree or two years related experience in hotel or food service environment, or equivalent combo.
• Experience in hotel or food service settings is preferred.

Responsibilities

• Supervise and coordinate daily operations in restaurants, bars, room service, or banquet areas.
• Lead and motivate team members to deliver exceptional service.
• Ensure compliance with brand, health, safety, and sanitation standards.
• Assist with scheduling, training, and performance feedback for hourly staff.
• Handle guest concerns promptly and professionally.
• Monitor inventory levels and assist with ordering supplies.
• Support special events, group functions, and VIP service as needed.

Skills

Team leadership

Guest service excellence

Staff training & development

Education

Bachelor's degree or equivalent hospitality experience

Job description

Hillside Boutique Hotel is seeking a Restaurant Supervisor to support daily dining operations and guide front-of-house staff to uphold service standards. This hands-on leadership role focuses on teamwork, guest satisfaction, and ensuring brand compliance.

You will collaborate with restaurant management to supervise outlets, mentor staff, and assist with scheduling, training, and guest issue resolution, while maintaining safety and sanitation guidelines.