Guest Experience Lead & Reservations Host

Azul Hospitality; Colorado Springs (CO); On-site; USD 17,000 - 25,000; Full time

Job summary

Azul Hospitality operates the Hilton Garden Inn Colorado Springs, seeking an entry-level Host to warmly greet guests at the restaurant entrance and direct them to seating.

The role emphasizes customer service, clear communication, and cooperation with hotel staff. Responsibilities include managing reservations, escorting guests, presenting menus, and aiding events in a fast-paced hospitality setting.

Qualifications

• High school diploma or equivalent required.
• Food service or guest-facing experience preferred.
• Basic computer skills and familiarity with POS systems.

Responsibilities

• Welcome hotel guests and customers at the restaurant entrance.
• Manage reservations and coordinate with hosts.
• Escort guests to tables and present menus.
• Communicate with wait staff to ensure guest satisfaction.
• Assist with setting tables and maintaining dining areas.
• Support events and VIP reservations as needed.

Skills

Verbal & written comms

Customer relations

Attention to detail

Organizational skills

Basic computer skills

MS Office

Self-motivation

Problem solving

Patience & diplomacy

Guest service

Education

High school diploma

Tools

PMS

POS

Job description

Azul Hospitality operates the Hilton Garden Inn Colorado Springs, seeking an entry-level Host to warmly greet guests at the restaurant entrance and direct them to seating.

The role emphasizes customer service, clear communication, and cooperation with hotel staff. Responsibilities include managing reservations, escorting guests, presenting menus, and aiding events in a fast-paced hospitality setting.