Guest Experience Lead - People & Pet Welfare Champion

SAN-Diego-Humane-Society; El Cajon (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

San Diego Humane Society in El Cajon is seeking a full-time Guest Experience Lead to elevate every visitor's experience. You will support and mentor staff, ensure accurate information is shared, and provide coverage across Guest Experience functions including Adoptions, Admissions, and Customer Relations.

The role requires a high school diploma, 2 years of customer service, 1 year of data entry, and leadership aptitude. Bilingual Spanish is a plus.

Qualifications

• Two years of customer service experience required.
• One year of data-entry experience required.
• Previous leadership position or aptitude for leadership required.
• Bilingual Spanish is a plus; bilingual preferred.

Responsibilities

• Serve as the lead for Guest Experience across areas: Guest Relations, Adoptions, Admissions, Stray, Reclaim, and Pet Reunification, providing coverage as needed.
• Assist Supervisor in staff and volunteer training and participate in cross-training for GR & Adoption areas.
• Act as the first point of contact for resolving challenging guest interactions and escalations.
• Help maintain inventory of retail items and department supplies, restocking lobby items and tracking reorders.
• Review Shelter Buddy records to ensure accuracy as needed.

Skills

Customer service

Data entry

Leadership

Bilingual Spanish

Education

High school diploma or equivalent

Job description

San Diego Humane Society in El Cajon is seeking a full-time Guest Experience Lead to elevate every visitor's experience. You will support and mentor staff, ensure accurate information is shared, and provide coverage across Guest Experience functions including Adoptions, Admissions, and Customer Relations.

The role requires a high school diploma, 2 years of customer service, 1 year of data entry, and leadership aptitude. Bilingual Spanish is a plus.