Guest Experience Lead - Mentor, Train & Delight Guests

San Diego Humane Society; El Cajon (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay & PTO including a BDay

Comprehensive benefits package

403(b) retirement plan with 5% match

Free pet adoptions and vaccines

Job summary

San Diego Humane Society is seeking a full-time Guest Experience Lead at the El Cajon Campus to ensure a courteous, professional guest experience across all Guest Experience functions. You will mentor staff, support training, manage inventory, and review SOPs while upholding SDHS standards.

The 40-hour-per-week role offers competitive pay, comprehensive benefits, a 403(b) plan with 5% match after 1 year, free pet adoptions, vaccines, and spay/neuter services.

Qualifications

• High school diploma or equivalent required.
• Two years customer service experience required.
• One year data entry experience required.
• Previous leadership experience or demonstration of aptitude as a leader required.
• Bilingual skills a plus; bilingual-Spanish preferred.

Responsibilities

• Perform the full scope of Guest Experience Associate duties and participate in and provide coverage for all areas of Guest Experience: Guest Relations, Adoptions, Admissions, Stray, Reclaim, and Pet Reunification. Provide coverage in other non-scheduled areas as needed.
• Assist Supervisor in training staff and volunteers, and participate in cross-training to ensure all staff are cross-trained in Guest Relations (GR) & Adoption areas.
• Serve as the first point of contact for other Guest Experience Associates needing support resolving challenging guest interactions.
• Assist Supervisor with maintaining inventory of retail items and department supplies, including restocking for-sale items in the lobby and tracking items for reorder.
• Review records in Shelter Buddy to ensure accuracy as needed.

Skills

Customer service

Leadership

Data entry

Bilingual Spanish

Education

High school diploma or equivalent

Job description

San Diego Humane Society is seeking a full-time Guest Experience Lead at the El Cajon Campus to ensure a courteous, professional guest experience across all Guest Experience functions. You will mentor staff, support training, manage inventory, and review SOPs while upholding SDHS standards.

The 40-hour-per-week role offers competitive pay, comprehensive benefits, a 403(b) plan with 5% match after 1 year, free pet adoptions, vaccines, and spay/neuter services.