Guest Experience Lead: Inspire Service & Growth

Stand Out For Good, Inc.; Sioux Falls (SD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive base pay

Paid Volunteer Time Off

Paid Time Off

Generous associate discount

401k with company match

Advancement opportunities

Job summary

Altar'd State in Sioux Falls, SD, is seeking a Guest Lead to drive exceptional guest service, maintain compelling visuals, and oversee daily store operations. You will coach associates on guest interactions, lead through shifts as leader on duty, participate in merchandising, and ensure compliance with loss prevention policies.

Must be at least 20 years old with previous retail experience preferred; strong communication, teamwork, and a positive, respectful store culture are essential.

Qualifications

• Must be at least 20 years of age.
• Previous retail experience preferred.

Responsibilities

• Consistently delivers an exceptional guest experience.
• Consistently adheres to guest service standards.
• Acts as a positive role model, contributing to a culture of teamwork.
• Coaches associates on guest interactions, recognizes great performance.
• Demonstrates accountability and ownership of behaviors and results.
• Embraces feedback and uses it to drive positive change.
• Maintains a clean and presentable store environment.
• Assists in the construction of merchandising and window displays.
• Represents the brand by adhering to dress and grooming standards.
• Completes opening/closing procedures as directed by management.
• Adheres to loss prevention policies and procedures.
• Participates in walk-throughs, communicates successes and opportunities.
• Serves as leader on duty as needed.

Job description

Altar'd State in Sioux Falls, SD, is seeking a Guest Lead to drive exceptional guest service, maintain compelling visuals, and oversee daily store operations. You will coach associates on guest interactions, lead through shifts as leader on duty, participate in merchandising, and ensure compliance with loss prevention policies.

Must be at least 20 years old with previous retail experience preferred; strong communication, teamwork, and a positive, respectful store culture are essential.