Guest Experience Lead – Housekeeping Operations

Caesars Entertainment; Biloxi (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment in Biloxi is seeking a Housekeeping Coordinator to support daily housekeeping operations during assigned shifts, ensuring guest rooms and public areas meet company quality standards. You will oversee inspections and communications to maintain high service levels.

Responsibilities include supervising Room Attendants and Housemen, preparing inspection reports, managing linen and supply inventories, and responding promptly to guest requests with a professional, guest-focused

Qualifications

• High school diploma or GED; plus 2+ years of related experience (hospitality preferred).
• Strong communication, organizational, and leadership skills.
• Computer proficiency (including Excel).
• Customer-focused, detail-oriented, and self-motivated.

Responsibilities

• Inspect guest rooms and work performed by housekeeping staff to ensure compliance with company standards.
• Complete quality inspections before rooms are released for guest use.
• Monitor cleanliness of carts, storage areas, hallways, and stairwells.
• Assist with training and development of Room Attendants, Housemen, and Expeditors.
• Promote a positive work environment and reinforce service standards.
• Prepare and maintain inspection reports and department documentation.
• Conduct inventory counts for linens and supplies.
• Perform key audits and track departmental resources.
• Respond to guest concerns, service requests, and complaints.
• Ensure special guest requests are fulfilled efficiently.
• Maintain a professional, service-focused attitude.

Skills

Communication skills

Organizational skills

Leadership

Excel

Education

High school diploma or GED

Tools

Excel

Job description

Caesars Entertainment in Biloxi is seeking a Housekeeping Coordinator to support daily housekeeping operations during assigned shifts, ensuring guest rooms and public areas meet company quality standards. You will oversee inspections and communications to maintain high service levels.

Responsibilities include supervising Room Attendants and Housemen, preparing inspection reports, managing linen and supply inventories, and responding promptly to guest requests with a professional, guest-focused