Front Desk Associate

Capitol Plaza Hotel; Branson (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Career growth & learning

401(k) plan with company match

Comprehensive health coverage (medical

Paid time off & vacation

Brand and employee discounts

DailyPay

Tuition reimbursement

Volunteer/community service programs

Job summary

Atrium SPIRIT is hiring at Chateau on the Lake in Branson, MO for a full-time front desk role. You will oversee daily front desk operations, welcome guests, and ensure smooth check-ins and check-outs with a friendly, professional approach.

You will train new team members, resolve issues promptly, and help with event sheets and lobby readiness. Noted qualifications include customer service experience and knowledge of hotel systems.

Qualifications

• Customer service experience is required.
• Hospitality or leadership experience is preferred.
• High school diploma or equivalent.
• Tech-savvy with hotel systems.
• Able to lift up to 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.

Skills

Customer service

Leadership

Hospitality

Tech-savvy

Lifting up to 50 lbs

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Hotel:

Chateau on the Lake415 North State Hwy 265Branson, MO 65616Full timeCompensation: $16.00

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Why Atrium:

Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy