Guest Experience Lead - Hospitality & Operations

Bars & Recreation; Wisconsin; On-site; USD 14,000 - 16,000; Part time

Benefits offered by this job

401k plan

Paid time off

Discounts on play

Social events

Flexible scheduling

Job summary

Bars & Recreation is seeking a Crew Lead to support hospitality and facility operations across our Milwaukee brands. You will assist the Senior Operations and Hospitality teams, lead by example, and help train Crew Members to deliver exceptional guest experiences.

The role emphasizes leadership development, teamwork, and hands-on supervision without direct scheduling or firing duties, with opportunities to advance on a busy, multi-brand environment.

Qualifications

• Must be at least 21 years old.
• Must have at least 3 full years of experience in a hospitality/service setting.
• Must have held a leadership/supervisory position in a prior job.
• Must be willing to obtain a Class “B” Manager’s License for Milwaukee.
• Must be willing to complete Online Responsible Beverage Server Course and provide proof.
• Must have personal transportation and a cell phone.
• Must be able to work days, nights and weekends.

Responsibilities

• Greet guests warmly and guide them through each establishment’s offerings.
• Resolve guest complaints quickly and professionally to ensure guest satisfaction.
• Open the facility as the key holder when needed and lead pre-shift communications.
• Train and mentor Crew Members to improve efficiency and guest service.
• Coordinate with SOM/HOMs/SCLs on daily operations and events.
• Support promotional activities including social media and events.
• Ensure compliance with health, safety, and local regulations.

Skills

Leadership

Hospitality

Customer service

Communication

Team player

Bartending

Education

High School Diploma

Tools

POS system

Job description

Bars & Recreation is seeking a Crew Lead to support hospitality and facility operations across our Milwaukee brands. You will assist the Senior Operations and Hospitality teams, lead by example, and help train Crew Members to deliver exceptional guest experiences.

The role emphasizes leadership development, teamwork, and hands-on supervision without direct scheduling or firing duties, with opportunities to advance on a busy, multi-brand environment.