Guest Experience Lead, Front Desk & Team Coach

Loveland Embassy Suites - Atrium Hospitality; Loveland (CO); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Paid Time Off

DailyPay

Tuition reimbursement

Employee discounts

Wellness programs

Community service opportunities

Job summary

Loveland Embassy Suites in Loveland, CO is seeking a full-time Front Desk Supervisor to oversee daily operations, ensure smooth check-ins and check-outs, and coach front desk staff to deliver exceptional guest service.

The role requires customer service leadership, strong communication, and organizational skills, plus comfort with hotel systems and physical tasks (lift up to 50 lbs). Hourly pay ranges from $21.00 to $22.05, based on experience.

Qualifications

• Customer service and leadership experience
• Strong communication skills
• Detail-oriented and organized
• Tech confident with hotel systems

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs
• Coach, train, and motivate front desk associates
• Handle guest concerns with grace and urgency
• Monitor cash handling, shift reports, and brand/safety standards
• Assist with VIP arrivals and other front desk tasks

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech proficient

Job description

Loveland Embassy Suites in Loveland, CO is seeking a full-time Front Desk Supervisor to oversee daily operations, ensure smooth check-ins and check-outs, and coach front desk staff to deliver exceptional guest service.

The role requires customer service leadership, strong communication, and organizational skills, plus comfort with hotel systems and physical tasks (lift up to 50 lbs). Hourly pay ranges from $21.00 to $22.05, based on experience.