Guest Experience Lead — Front Desk Supervisor

Method Co.; Cleveland (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

Sick time & vacation

Opportunities for growth

Job summary

ROOST Cleveland within the Method Co. hospitality group seeks a Front Desk Supervisor to lead daily front desk operations in downtown Cleveland. You’ll oversee the front desk team, ensure warm, elevated service, and coordinate with housekeeping and maintenance to deliver a seamless guest experience.

The role emphasizes guest satisfaction, staff development, and maintaining a polished lobby and efficient check-in process in a boutique hotel setting.

Qualifications

• 1–2 years of hotel front desk or guest-service experience; supervisory experience preferred
• Strong communication and leadership skills
• Warm, guest-focused demeanor with a commitment to hospitality
• Ability to multitask and remain composed in a fast-paced environment
• Proficiency with hotel reservation systems and front-office software
• Strong attention to detail and organizational skills

Responsibilities

• Lead and support front desk associates during daily operations
• Provide warm, professional, and efficient service to all guests
• Oversee check-ins, check-outs, reservations, and guest inquiries
• Assist with onboarding, training, and coaching front desk team members
• Ensure all front desk procedures, standards, and service expectations are consistently met
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Maintain accurate records, reports, and shift documentation
• Collaborate with housekeeping, maintenance, and management to support smooth operations
• Monitor lobby and front desk presentation to ensure a clean, organized, guest-ready environment
• Assist with scheduling, inventory, and administrative tasks as needed

Skills

Front desk experience

Supervisory experience

Communication

Leadership

Multitasking

Reservation systems

Attention to detail

Tools

PMS software

Job description

ROOST Cleveland within the Method Co. hospitality group seeks a Front Desk Supervisor to lead daily front desk operations in downtown Cleveland. You’ll oversee the front desk team, ensure warm, elevated service, and coordinate with housekeeping and maintenance to deliver a seamless guest experience.

The role emphasizes guest satisfaction, staff development, and maintaining a polished lobby and efficient check-in process in a boutique hotel setting.