Front Desk Supervisor - Roost Detroit

Method Co.; Detroit (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Opportunities for growth

Sick time & vacation

Health, vision, and dental benefits

Job summary

ROOST Detroit, part of Method Co., is seeking a polished Front Desk Supervisor to support daily operations and lead the front-of-house team. You will oversee check-ins, reservations, and guest inquiries while delivering the warm, elevated hospitality ROOST is known for.

The ideal candidate has 1–2 years in hotel front desk or guest service, with strong communication and leadership skills and the ability to multitask in a fast-paced environment.

Qualifications

• 1–2 years front desk or guest-service experience; supervisory experience preferred.
• Strong communication and leadership abilities with guest-focused service.
• Able to multitask in a fast-paced hospitality environment and maintain accuracy.

Responsibilities

• Lead and support front desk associates during daily operations.
• Provide warm, professional, and efficient service to all guests.
• Oversee check-ins, check-outs, reservations, and guest inquiries.
• Assist with onboarding, training, and coaching front desk team members.
• Ensure front desk procedures and service standards are met.
• Resolve guest concerns with empathy and sound judgment.
• Collaborate with housekeeping, maintenance, and management for smooth operations.

Skills

Communication skills

Leadership

Guest-focused

Tools

Hotel reservation systems

Front-office software

Job description

Method Co. is a boutique hospitality company that develops, designs, andoperatesa portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces thatblendthoughtful service, elevated design, and a deep sense of place.

About ROOST Detroit

ROOST Detroit is a beautifully designed, apartment‑style hotellocatedinside the iconic and fully restored Book Tower in the heart of downtown Detroit. Blending the comfort of a modern residence with the service and sophistication of a boutique hotel, ROOST offers guests a warm, lived‑in experience rooted in craftsmanship, thoughtful design, and a deep sense of place.

Each apartment‑style unit features full kitchens, custom furnishings, curated artwork, and residential‑inspired details that make long‑term stays feeleffortlessand short‑term visits feel elevated. The property is complemented by a collection of shared spaces—including a lush lobby lounge, library, and communal areas that reflect Method Co.’s signature approach to hospitality: design‑forward, culturally connected, and deeply welcoming.

Located within Book Tower’s vibrant mixed‑use community, ROOST Detroit placesguestssteps away from restaurants, bars, retail, and the city’s architectural and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelersseekinga more immersive Detroit experience.

ROOST Detroit isseekinga polished, organized, and hospitality‑driven Front Desk Supervisor to support daily operations and lead the front‑of‑house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor,you’lloversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.

Key Responsibilities

• Lead and support front desk associates during daily operations
• Provide warm, professional, and efficient service to all guests
• Oversee check‑ins, check‑outs, reservations, and guest inquiries
• Assistwith onboarding, training, and coaching front desk team members
• Ensure all front desk procedures, standards, and service expectations are consistently met
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Maintainaccuraterecords, reports, and shift documentation
• Collaborate with housekeeping, maintenance, and management to support smooth operations
• Monitor lobby and front desk presentation to ensure a clean, organized, guest‑ready environment
• Assistwith scheduling, inventory, and administrative tasks as needed

Qualifications

• 1–2 years of hotel front desk or guest‑service experience; supervisory experience preferred
• Strong communicationand leadership skills
• Warm, guest‑focused demeanor with a commitment to hospitality
• Ability to multitask and remain composed in a fast‑paced environment
• Proficiencywith hotel reservation systems and front‑office software
• Strong attention to detail and organizational skills

What We Offer

• Competitive hourly pay
• Opportunities for growth within a dynamic hospitality group
• Sick time & vacation
• Health, vision, and dental benefits

Working Conditions/Environment:

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
• The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.

Reasonable accommodations may bemadeto enable individuals with disabilities to perform the essential functions.

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplacefree from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical ormental disability, sexual orientation, gender, genderidentityor any other protected characteristic under federal,stateor local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed toindicatethe general nature and level of workperformedby employees within this job. It is not designed tocontainor be interpreted as a comprehensive inventoryofall duties,responsibilitiesand qualificationsrequiredofemployees assigned to this job.