Front Desk Supervisor - Roost Cleveland

Method Co.; Cleveland (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

Sick time & vacation

Opportunities for growth

Job summary

ROOST Cleveland within the Method Co. hospitality group seeks a Front Desk Supervisor to lead daily front desk operations in downtown Cleveland. You’ll oversee the front desk team, ensure warm, elevated service, and coordinate with housekeeping and maintenance to deliver a seamless guest experience.

The role emphasizes guest satisfaction, staff development, and maintaining a polished lobby and efficient check-in process in a boutique hotel setting.

Qualifications

• 1–2 years of hotel front desk or guest-service experience; supervisory experience preferred
• Strong communication and leadership skills
• Warm, guest-focused demeanor with a commitment to hospitality
• Ability to multitask and remain composed in a fast-paced environment
• Proficiency with hotel reservation systems and front-office software
• Strong attention to detail and organizational skills

Responsibilities

• Lead and support front desk associates during daily operations
• Provide warm, professional, and efficient service to all guests
• Oversee check-ins, check-outs, reservations, and guest inquiries
• Assist with onboarding, training, and coaching front desk team members
• Ensure all front desk procedures, standards, and service expectations are consistently met
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Maintain accurate records, reports, and shift documentation
• Collaborate with housekeeping, maintenance, and management to support smooth operations
• Monitor lobby and front desk presentation to ensure a clean, organized, guest-ready environment
• Assist with scheduling, inventory, and administrative tasks as needed

Skills

Front desk experience

Supervisory experience

Communication

Leadership

Multitasking

Reservation systems

Attention to detail

Tools

PMS software

Job description

Method Co. is a boutique hospitality company that develops, designs, andoperatesa portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces thatblendthoughtful service, elevated design, and a deep sense of place.

About ROOST Cleveland

ROOST Cleveland brings the signature ROOSTapartment ‑ hotelexperience to the heart of downtown Cleveland. Set within a beautifully restored historic building, it offers spacious studio, one ‑ , andtwo ‑ bedroomapartments designed for both short visits and extended stays. Each residence features full kitchens,in ‑ unitlaundry, curated furnishings, and warm, modern design details that make every stay feel like home. Guests enjoy access to thoughtfully designed common spaces, a fitness center, andattentive service that blendsboutique ‑ hotelhospitality with residential comfort. Steps from the city’s cultural institutions, restaurants, and lakefront, ROOST Cleveland is an inviting home base for exploring the best of the city.

ROOST Cleveland isseekinga polished, organized, andhospitality ‑ driven Front Desk Supervisor to support daily operations and lead thefront ‑ houseteam. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor,you’lloversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.

Key Responsibilities

• Lead and support front desk associates during daily operations
• Provide warm, professional, and efficient service to all guests
• Overseecheck ‑ ins,check ‑ outs, reservations, and guest inquiries
• Assistwith onboarding, training, and coaching front desk team members
• Ensure all front desk procedures, standards, and service expectations are consistently met
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Maintainaccuraterecords, reports, and shift documentation
• Collaborate with housekeeping, maintenance, and management to support smooth operations
• Monitor lobby and front desk presentation to ensure a clean, organized,guest ‑ readyenvironment
• Assistwith scheduling, inventory, and administrative tasks as needed

Qualifications

• 1–2 years of hotel front desk orguest ‑ serviceexperience; supervisory experience preferred
• Strong communicationand leadership skills
• Warm,guest ‑ focuseddemeanor with a commitment to hospitality
• Ability to multitask and remain composed in a fast ‑ pacedenvironment
• Proficiencywith hotel reservation systems andfront ‑ office software
• Strong attention to detail and organizational skills

What We Offer

• Competitive hourly pay
• Opportunities for growth within a dynamic hospitality group
• Sick time & vacation
• Health, vision, and dental benefits