Guest Experience Lead: Front Desk Supervisor

Olshan-Properties-1; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Canopy Boston Downtown is seeking a Front Office Supervisor to guide daily front desk operations, coach staff, resolve guest concerns, and ensure accurate reservations, billing, and reporting. The role requires a friendly, professional approach and strong communication skills in a bustling hotel environment.

Regular full-time schedule in Boston, with availability for varied shifts including mornings, evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least one year of customer-service experience.
• Experience in hospitality or front desk roles is preferred.
• Strong communication, organization, problem-solving and time management.

Responsibilities

• Lead front desk operations and welcome guests.
• Coach and communicate priorities to front office team.
• Resolve guest questions promptly and professionally.
• Oversee reservations, billing, and reporting accuracy.
• Maintain knowledge of hotel services and Boston attractions.

Education

High school diploma or equivalent

College degree preferred

Tools

Property-management systems

Office equipment

Job description

Canopy Boston Downtown is seeking a Front Office Supervisor to guide daily front desk operations, coach staff, resolve guest concerns, and ensure accurate reservations, billing, and reporting. The role requires a friendly, professional approach and strong communication skills in a bustling hotel environment.

Regular full-time schedule in Boston, with availability for varied shifts including mornings, evenings, weekends, and holidays.