Guest Experience Lead, Front Desk (Senior Living)

Erickson Senior Living; Naples (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision

PTO with volunteer hours

401k with 3% match

Onsite medical centers

Dining discount

Growth opportunities

Education assistance & courses

Job summary

Erickson Senior Living’s Siena Lakes in North Naples, FL is seeking a Front Desk Associate to be the welcoming face for residents, families, and candidates. You will set the tone of the community by handling inquiries, directing visitors, and ensuring a warm, professional front desk experience.

The role emphasizes calm, accurate communication, coordination of calls, and support of independent living residents, with opportunities for growth as Siena Lakes expands its communities and services.

Qualifications

• Receptionist experience required.
• Excellent verbal skills.
• Ability to multi-task.

Responsibilities

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation; hospitalizations, etc.
• Manage resident’s list, alphabetically and by resident apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

Skills

Receptionist experience

Excellent verbal skills

Multi-tasking

Job description

Erickson Senior Living’s Siena Lakes in North Naples, FL is seeking a Front Desk Associate to be the welcoming face for residents, families, and candidates. You will set the tone of the community by handling inquiries, directing visitors, and ensuring a warm, professional front desk experience.

The role emphasizes calm, accurate communication, coordination of calls, and support of independent living residents, with opportunities for growth as Siena Lakes expands its communities and services.