Luxury Resort Housekeeping Assistant Director

The Sanderling Resort; Kitty Hawk (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The Sanderling Resort in Kitty Hawk, NC is seeking an Assistant Director of Housekeeping to support the Director in directing daily operations. This role involves supervising staff, maintaining inventory, and ensuring health and safety standards to deliver exceptional guest experiences.

Responsibilities include overseeing daily operations across rooms and public areas, training staff, conducting inspections, and coordinating with Front Office and Engineering for smooth turnovers.

Qualifications

• 2+ years of experience in a supervisory housekeeping role.
• Working knowledge of Opera PMS and Actabl (Alice).
• Strong organizational skills with attention to detail.
• Excellent customer service and communications skills.
• Willingness to work evenings, weekends, and holidays.
• Ability to supervise, train, and evaluate staff.

Responsibilities

• Oversee daily operations of housekeeping including guest rooms, public areas, laundry, and back-of-house.
• Supervise, train, and motivate staff to ensure productivity and service excellence.
• Conduct daily room inspections and quality control audits to maintain cleanliness standards.
• Manage scheduling, payroll, and attendance tracking for housekeeping staff.
• Address guest complaints or requests promptly and professionally.
• Maintain inventory of supplies, linens, and equipment; place orders as needed.
• Ensure safety compliance and hotel procedures; assist with onboarding and reviews.
• Collaborate with Front Office and Engineering for smooth room turnovers.
• Monitor maintenance issues and report safety hazards.

Skills

Staff supervision

Customer service

Organizational skills

Communication

Flexibility

Tools

Opera PMS

Actabl (Alice)

Excel

Job description

The Sanderling Resort in Kitty Hawk, NC is seeking an Assistant Director of Housekeeping to support the Director in directing daily operations. This role involves supervising staff, maintaining inventory, and ensuring health and safety standards to deliver exceptional guest experiences.

Responsibilities include overseeing daily operations across rooms and public areas, training staff, conducting inspections, and coordinating with Front Office and Engineering for smooth turnovers.