Guest Experience Lead — Front Desk

Serenity Healthcare; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & holidays

Health coverage

401k

Career growth

Referral program

Job summary

Serenity Healthcare in Phoenix is seeking a friendly Front Desk Receptionist to greet visitors, answer calls, and keep the front desk running smoothly.

You'll verify visitor information, assist with forms, and use scheduling software to coordinate appointments. No industry experience required—we'll train you. A high school diploma or GED is expected, and you will be part of a collaborative team committed to excellent service.

Qualifications

• 1+ year of experience in fast-paced, service roles.
• High School Diploma or GED.
• Calm energy, attention to detail and teamwork.

Responsibilities

• Greet visitors and guests with warmth and professionalism
• Update and verify visitor information with every interaction
• Assist with forms and answer general questions
• Build rapport with visitors by remembering their names and preferences
• Maintain a clean, calm, welcoming front area
• Use scheduling software and office tech efficiently
• Collaborate with the team as needed

Skills

Customer service

Multitasking

Attention to detail

Team player

Education

High School Diploma or GED

Tools

Scheduling software

Office software

Job description

Serenity Healthcare in Phoenix is seeking a friendly Front Desk Receptionist to greet visitors, answer calls, and keep the front desk running smoothly.

You'll verify visitor information, assist with forms, and use scheduling software to coordinate appointments. No industry experience required—we'll train you. A high school diploma or GED is expected, and you will be part of a collaborative team committed to excellent service.