Guest Experience Lead - Front Desk

Winston Hospitality; Oklahoma; On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Tiered bonuses

Monthly giveaways

Job summary

Winston Hospitality is seeking a Front Desk Supervisor for WinStar World Hotel in Thackerville, OK. Lead the front desk team to deliver 5-star service from check-in to check-out and supervise daily hotel operations.

Competitive hourly pay and full-time status. Ideal candidate has strong communication skills, attention to detail, and a track record in hospitality leadership. The role focuses on guest experience, budgeting support, and staff development.

Qualifications

• Previous hospitality experience with front office operations, customer service, and management.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving ability in a fast-paced environment.
• Solid financial and operational acumen with familiarity of hotel systems.
• Team player who inspires and fosters a positive work environment.

Responsibilities

• Create memorable guest experiences by delivering 5-star service from check-in to check-out.
• Lead and inspire the front desk team, motivating staff and ensuring optimal placement and performance.
• Achieve financial success by monitoring room reservations, managing departmental budgets, and preparing financial reports to meet revenue goals.
• Train, develop, and empower team members through continuous coaching and feedback.
• Ensure smooth daily operations, including staffing adjustments, sales support, guest complaint resolution, and adherence to safety standards.
• Promote WinStar’s culture and values, maintaining high standards that positively impact both guests and the team.

Skills

Front desk operations

Customer service

Management

Communication

Attention to detail

Job description

Winston Hospitality is seeking a Front Desk Supervisor for WinStar World Hotel in Thackerville, OK. Lead the front desk team to deliver 5-star service from check-in to check-out and supervise daily hotel operations.

Competitive hourly pay and full-time status. Ideal candidate has strong communication skills, attention to detail, and a track record in hospitality leadership. The role focuses on guest experience, budgeting support, and staff development.