Guest Experience Lead — Front Desk

The Post Oak; Galveston, Northern (TX, KY); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work env.

Employee discounts

Community volunteer opportunities

Job summary

The Post Oak in Galveston, TX is seeking a Front Desk Agent to warmly welcome guests and deliver attentive service, handling check-ins, inquiries, and payments.

You will register arrivals, resolve billing issues, provide information on local attractions, and collaborate with other departments to ensure a smooth and pleasant stay.

This role offers competitive benefits and opportunities for advancement in a respectful, diverse workplace.

Qualifications

• High school diploma or GED.
• Prior high-volume customer service experience.
• One (1) year of hotel front desk experience strongly preferred.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned

Skills

Customer service

Front desk experience

Education

High school diploma or GED

Job description

The Post Oak in Galveston, TX is seeking a Front Desk Agent to warmly welcome guests and deliver attentive service, handling check-ins, inquiries, and payments.

You will register arrivals, resolve billing issues, provide information on local attractions, and collaborate with other departments to ensure a smooth and pleasant stay.

This role offers competitive benefits and opportunities for advancement in a respectful, diverse workplace.