Front Desk Agent Galveston Island Hilton

San Luis Resort, Spa and Conference Center; Galveston (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Benefit plans

Paid time off

401K

Advancement opportunities

Diversity valued

Employee discounts

Volunteer opportunities

Job summary

San Luis Resort, Spa and Conference Center in Galveston, TX is seeking a Front Desk Agent to welcome guests and provide friendly service, handling check‑in/out, and answering questions.

The role emphasizes high‑volume guest interactions, accurate payment processing, and teamwork with other departments. Experience in hospitality and a professional demeanor are preferred; training available.

Qualifications

• High school diploma or GED required.
• Prior high-volume customer service experience preferred.
• One year of hotel front desk experience strongly preferred.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies.
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.
• Print and process routine reports and may assist in the training of new departmental employees.
• Promote positive public/employee relations at all times.
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
• Assist other departments with requirements they may have pertinent to hotel guests.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Performs any other duties as assigned.

Skills

Front desk experience

Customer service

High school diploma

Education

High school diploma or GED

Job description

Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees


• Register arriving guests by completing appropriate paperwork and obtaining proper payment information


• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies


• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel


• Print and process routine reports and may assist in the training of new departmental employees


• Promote positive public/employee relations at all times


• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints


• Assist other departments with requirements they may have pertinent to hotel guests


• Maintain a clean, safe, hazard-free work environment within area of responsibility


• Performs any other duties as assigned

Qualifications

• High school diploma or GED


• Prior high-volume customer service experience


• One (1) year of hotel front desk experience strongly preferred

What We Offer You

• Multiple benefit plans to suit your needs


• Paid Time Off


• 401K


• Opportunities for advancement


• Positive and respectful work environment where diversity is valued


• Generous employee discounts on dining, retail, amusements, and hotels


• Community volunteer opportunities

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $14.00 - USD $15.00 /Hr.

Tipped Position

This position does not earn tips