Guest Experience Lead & Food Runner

Spearhead Hospitality, LLC; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Canal Street Eatery & Market in Chicago is looking for a hospitality professional to deliver attentive service and lead a dynamic dining room. The role requires presence on the floor Wednesday through Saturday and the ability to create a motivating work environment while maintaining guest satisfaction.

You will coordinate with the kitchen, know the menu and beverage list, present recommendations, and ensure timely service and accurate payments in a fast-paced setting.

Qualifications

• 1-4 years related experience and/or training.
• Available to work opening & closing shifts, holidays and long shifts if necessary. Must be able to work Weekends and able to work AM/PM shift flexibility
• Must be able to deal with guests in a professional manner, maintain a professional appearance and have a strong sense of urgency.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization

Responsibilities

• Accommodate guests by making each individual feel welcome and being on the floor at all times.
• Detailed knowledge about the menu, bar menu, and beverage list.
• Present menu, answer questions, and make suggestions regarding food, beverage and service.
• Aware of service flow, dining time/hours, and adjust guest's individual needs.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Communicate guest orders including any special needs or requests to the kitchen.
• Coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; process cash and credit card payments.
• Breakdown, clean and set-up of tables, buffets, and food stations.

Skills

Guest service

Shift flexibility

Professional appearance

Reading safety docs

Public speaking

Job description

Canal Street Eatery & Market in Chicago is looking for a hospitality professional to deliver attentive service and lead a dynamic dining room. The role requires presence on the floor Wednesday through Saturday and the ability to create a motivating work environment while maintaining guest satisfaction.

You will coordinate with the kitchen, know the menu and beverage list, present recommendations, and ensure timely service and accurate payments in a fast-paced setting.