Guest Experience Lead - Flexible Hours, Tuition Help

McDonald's; Burlington (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Unpaid leaves of absence

Archways to Opportunity

Discount programs

Meal discounts

Job summary

McDonald's is seeking a Guest Experience Leader for a Burlington, IA location. You will greet guests, assist with ordering, and help guests using kiosks while ensuring a smooth experience. You’ll also support the team and help children receive their treats as part of delivering fast, friendly service.

This role emphasizes a positive attitude, willingness to learn, and growth within a busy restaurant. At least 16 years old, you’ll have opportunities through Archways to Opportunity and meal

Qualifications

• Greeting guests and communicating with them while ordering.
• Offering help with using the ordering kiosks.
• Providing assistance to those in need of some extra hands.
• Checking with guests after food is served to ensure satisfaction.
• Ensuring kids receive a kid treat.
• Handling concerns and communicating recommendations to the team.

Responsibilities

• Greet guests and assist with ordering in a fast-paced setting.
• Help guests navigate ordering kiosks and self-serve options.
• Monitor guest satisfaction and address issues promptly.
• Collaborate with restaurant team to share feedback and improve service.

Skills

Greeting guests

Kiosk assistance

Team communication

Guest satisfaction

Handling concerns

Feedback to team

Job description

McDonald's is seeking a Guest Experience Leader for a Burlington, IA location. You will greet guests, assist with ordering, and help guests using kiosks while ensuring a smooth experience. You’ll also support the team and help children receive their treats as part of delivering fast, friendly service.

This role emphasizes a positive attitude, willingness to learn, and growth within a busy restaurant. At least 16 years old, you’ll have opportunities through Archways to Opportunity and meal